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DELIVERY TERM

The delivery time is one business day for all orders whose payment has been confirmed by 4:00 p.m. and whose destination is mainland Spain. To the Balearic Islands it is 48 hours and to the Canary Islands it is 5 working days + customs.

The delivery time to mainland Portugal is 1-2 working days.

Orders received after 4:00 p.m. They will be prepared and shipped the next business day. Deliveries are only made on business days from Monday to Friday. All our items are sent via courier.

SHIPPING COSTS

Shipping costs will be re-invoiced to the customer, these costs differ depending on the destination. If the total price of the products in the order exceeds €60.00 (VAT included), the shipping costs for said order will be free as long as the destination is Spain and mainland Portugal and the Balearic Islands.

Charges corresponding to customs and local taxes must be paid by the customer at the time of receiving the shipment.

Shipping costs to other destinations will depend on the weight of the package.

RETURNS

The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without having to indicate the reason and without incurring any cost except the costs related to shipping and return that will be assumed by the client. The following exceptions are established (among others) in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:

a) The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.

b) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

The refund of the amount will be made using the same payment method with which the user made the purchase.

More information

The products and services will be paid in advance by the client using one of the methods enabled in this store, or under the conditions that Vitalia Partners, SL subscribes to with the client. When placing the order, the customer can freely choose to pay for purchases made in the online store by:

• Credit or debit card through the virtual POS. Through this means of payment, the buyer will have to provide their card number, the expiration date and their CVV number. In this case, your data will be encrypted and sent under a secure server to the bank's virtual POS. This procedure does not provide any of your card information to seenaowell.com.
• Bank transfer : To make payment using this method, the client must make a bank transfer (determining the order reference in the concept) within a maximum period of 3 business days from placing the order. The company reserves the right to cancel the order if it has not received confirmation of the transfer after this period. The bank account will be shown to the client at the time they choose this payment method and they will receive an email indicating the amount and account to which to make the transfer.
• PayPal : This payment method has a surcharge of 2.9% of the total amount plus 0.35 euros per order, which is the commission that Paypal charges for using its service. Using this method you can make the payment with your credit card or with the balance of your Paypal account.
• Cash on delivery : Through this method the customer will pay the order to the carrier as soon as they receive it. This method has a surcharge for the commission charged by the carrier.
• seQura: In Spain you can make the payment with seQura. Buy today and pay later with seQura. Without paperwork, without uploading any documents and with immediate approval. Easy, fast and secure:
  1. Choose seQura as your payment method when completing your order.
  2. Complete 5 details and we will instantly confirm your purchase.
  2. Enjoy your purchase by paying in installments. Choose to pay in 3, 6 or 12 months.

Telephone: +34 914 213 059
Whatsapp: +34 618 578 678
Mon from 10am-2pm and 3pm-6pm (Madrid time)