To buy, you need to be registered. Registering is very easy — just go to this link and fill in the requested details.

If you've forgotten your password, on the Sign in screen click the “Forgot your password?” link. The system will ask for the email address you registered with, and will send you an email with the steps to follow. If you don't receive our email within a reasonable time, check your spam/junk folder.

If the email still doesn't arrive, get in touch with us through any of our communication channels.

You can contact us by phone, via WhatsApp, through our online store's chat, or by sending us an email. We'll reply to your message right away.

Our phone and WhatsApp: (+34) 914 213 059
Our email: info@seenaowell.com

Our website has a search tool — you'll find it at the top right, as a magnifying glass icon.

You can enter the product name, the brand, or a feature, and you'll see all the products matching your search criteria.

All the products we sell at Seena Owell are approved and certified for sale in the European Union. All of them comply with European cosmetics regulations.

Seena Owell is a company specialising in selling products for beauty professionals. All our products comply with European cosmetics regulations and are registered on the European Cosmetics Portal.

Among the wide range of products we sell to professionals, some can also be sold to end customers to reinforce a treatment carried out by their esthetician.

We do not sell products to the general public.

All the products you buy in our store come with a guarantee. If you're unsure how to use them, we can advise you or send you the usage protocols.

If you're not satisfied with the product you received, you have 14 days to return it. For more details, see our Returns Policy.

You can place orders directly on the website by selecting the products you need — our site is easy and intuitive to use.

You can also call us on (+34) 914 213 059 and we'll help you place your order over the phone.

You can also place an order at our offices — we'd love to meet you and give you advice in person.

• Credit or debit card: we work with Visa and Mastercard.
  
• Bank transfer: you can pay by bank transfer, putting the order number in the reference so we can match it to your purchase.
  
• PayPal: this payment method carries a surcharge of 2.9% of the total amount plus €0.35 per order, which is the fee PayPal charges for using its service.
  
• Cash on delivery: you pay the courier when you receive your order. This method carries a surcharge for the fee charged by the courier.
  
• Bizum: in Spain you can pay with Bizum — for this you need to be registered with Bizum and have the Bizum PIN provided by your bank.
  

If you wish to cancel a purchase that hasn't been shipped yet, this can be done as long as you notify us through the contact form on the “contact” section, or in writing to the email address info@seenaowell.com, or by phone on (+34) 914 213 059, stating the order number you wish to cancel.

You can view your invoices under My Account > Orders.

If you can't find it, you can contact us by email at info@seenaowell.com, stating the order number you need the invoice for, or by phone on (+34) 914 213 059, stating the order number.

Yes, you can finance your purchase — when you go to pay for your order, you'll be able to select the financing payment option.

We currently work with Correos, GLS and DHL for some international destinations.

All orders are prepared and shipped Monday to Friday between 9.30am and 4pm.

Delivery time to mainland Spain is 24 business hours. To the Balearic Islands it's 48 hours, and to the Canary Islands 5 business days plus customs.

Delivery time to mainland Portugal is 1–2 business days.

Orders received after 4pm will be prepared and shipped the following business day.

You can track your order using the link sent in your shipping confirmation email.

Contact us at info@seenaowell.com as soon as you receive your order if you notice any item is damaged, within a maximum of 5 days of receipt. Be sure to include your order number and photos/videos of the damage.

You can find more information about our returns and exchanges policy here.

Contact us by email at info@seenaowell.com or by calling (+34) 914 213 059 as soon as you receive your order and notice that one or more items are missing.

You must report any missing items within 5 days of receiving your order, otherwise the issue can't be resolved.

Be sure to include your order number and photos/videos of the full order you received.

You can find more information about our returns and exchanges policy here.

Contact us as soon as possible if you need to change the delivery address, via info@seenaowell.com — be sure to include your order number and the correct delivery address — or call us on (+34) 914 213 059 as soon as possible.

If your order hasn't been packed yet, our team will be able to update the delivery address internally.

If your order has already been packed, our team will update the address internally and pass the change on to the courier.

However, please note that we can't guarantee the courier will be able to make the change and deliver to the new address within the same timeframe, so always make sure all your delivery and contact details are correct before completing your purchase.

If you're not at home at the time of delivery, the courier will leave you a notice so you can contact them directly to arrange delivery (or, if you prefer, so you can go to the nearest courier branch to your home and collect it there directly).

The courier makes up to two delivery attempts. After that, the customer can collect the parcel from the branch indicated, or the goods will be returned to Seena Owell.

You'll receive the invoice for your order together with the products. You can also download it from your order history in your account area.