Frequent questions

Before purchase

Is it necessary to be registered to buy?

In order to purchase you must be registered. Registering is very easy, you just have to access this link and fill in the information requested.

I am registered but I have forgotten my password

If you have forgotten your password, in the Login option, you must click on the link “Did you forget your password?” The system will ask you to enter your email address with which you are registered to send you an email with the steps to follow. If you do not receive our email within a reasonable time, check your spam folder.

If the email does not arrive, contact us through any of the communication channels we have.

I need to contact you. How do I do it?

You can contact us through our phone number, through WhatsApp messaging, through the chat in our online store or send us an email. We will not take long to answer your message.

Our phone and Whatsapp: (+34) 914 213 059
Our email:

I am looking for a specific product, how do I find it?

On our website we have a search engine, you will find it in the upper right, it is a magnifying glass.

You can enter the name of the product, the brand or some characteristic and all the products that meet the search criteria will appear.

About the products

Are the products of quality?

All the products we sell at Seena Owell are approved and certified products for sale in the European Union. All of them comply with European cosmetic regulations.

Products are for personal or professional use

Seena Owell is a company specialized in selling products for aesthetic professionals. All our products comply with European cosmetics regulations and are registered on the European Cosmetics Portal.

Within the wide variety of products that we sell for professionals, there are several that can be sold to the final public to reinforce the treatment that the beautician has performed.

We do not sell products for the general public.

Do the products have a warranty?

All products you buy in our store have a guarantee. If you do not know how to use it, we can advise you on it or send you the use protocols.

But if you are not satisfied with the product you have received, you have 14 days to return it. For more details see our Returns Policy .

About the purchase

How can I make a request?

You can place orders directly on the website, selecting the products you need, our website is easy and intuitive.

You can call us at (+34) 914 213 059 and we will also help you place your order over the phone.

You can also place your order in our offices, we will be happy to meet you and advise you.

What payment methods can I use?
  • Credit or debit card we work with Visa, Mastercard.
  • Bank transfer: You can pay via bank transfer by entering the order number in the concept to have the purchase reference.
  • PayPal: This payment method has a surcharge of 2.9% of the total amount plus 0.35 euros per order, which is the commission that Paypal charges for using its service.
  • Cash on delivery: You pay the order to the carrier when you receive it. This method has a surcharge for the commission charged by the carrier.
  • Bizum: In Spain you can make the payment with Bizum, to do so you must be registered with Bizum and have the Bizum PIN that your bank must provide you.
Can I cancel the payment?

If you wish to cancel a purchase that has not yet been sent, it can be done as long as it is indicated through the contact form established for this purpose in the " contact " section or in writing to the email address or by phone to the number (+34) 914 213 059 indicating the number of the order you wish to cancel.

Where can I see my invoice?

You can see the invoices in the My account, Invoices option.

If you cannot find it, you can contact us through our email indicating the order number for which you need the invoice or by phone at (+34) 914 213 059 indicating the order number.

Can I finance my purchase?

Yes, you can finance your purchase. Once you pay for your order, you can select the payment method with financing.

What are the shipping options?

We currently work with Correos, GLS and DHL for some international destinations.

In how much time will my request be delivered?

All orders are prepared and shipped Monday to Friday between 9:30 a.m. and 4:00 p.m.

Delivery time in mainland Spain is 24 hours. workdays. To the Balearic Islands it is 48 hours. and to the Canary Islands 5 working days + customs.

The delivery time to mainland Portugal is 1-2 business days.

Orders received after 4:00 p.m. They will be prepared and shipped the next business day.

Can I track my order?

You can track your order through the link sent in the shipping confirmation of your order.

What can I do if my order arrives damaged?

Please contact us at as soon as you receive your order if you notice any items are damaged, within 5 days of receipt. Be sure to include your order number and photos/videos of the damage.

You can find more information about our returns and exchanges policy here .

What can I do if my order arrives incomplete and I am missing products I purchased?

Please contact us at or by calling us at (+34) 914 213 059 as soon as you receive your order and notice that one or more items are missing.

You must report if one or more items are missing within 5 days of receiving your order, otherwise the situation cannot be resolved.

Be sure to include your order number and photos/videos of the completed order you received.

You can find more information about our returns and exchanges policy here .

I need to change the delivery address before you ship my order

Please contact us as soon as possible if you need to change the delivery address via and make sure to include your order number and the correct delivery address or call us at (+34) 914 213 059 as soon as possible.

If your order has not yet been packaged, our team will be able to update the delivery address internally.

If your order has already been packaged, our team will update the address internally and transmit the change to the courier.

However, please note that we cannot guarantee that the courier will be able to make the change and deliver to the new address within the same time frame, so always make sure all your delivery and contact details are correct before completing the checkout process. .

What happens if I am not there when my order is delivered?

If you are not at home at the time of delivery, the transport agency will leave you a notice so that you can contact them directly and arrange delivery (or if you want, so that you can go to the delivery facilities). the nearest transport agency to your home and pick it up there directly).

The transport agency manages up to two delivery attempts. Afterwards, the customer can pick up the package at the agency indicated, or the merchandise will be returned to Seena Owell.

Will I receive the invoice with my purchase?

You will receive the invoice for your order with the products. You can also download it from the order history of your user area.