TERMS AND CONDITIONS OF SALE

These general conditions of sale apply strictly to all sales of products made by the seenaowell.com online store, which is the property of Vitalia Partners, S.L. Any order made on the seenaowell.com online store implies necessarily as a definitive, essential and crucial condition, the unqualified acceptance by the customer of the seenaowell.com online store Conditions of Sale in place on the day the order in question is carried out. In addition, the customer acknowledges that the acceptance of the current conditions will permit the application of them to the order to which they relate, as well as to any subsequent orders, except for cases where new conditions are brought to their attention by the seenaowell.com online store. The fact that the seenaowell.com online store does not reiterate any of these conditions at any given moment cannot be interpreted as or equal to renouncing recourse to them in the future or past.

Unless otherwise agreed upon in writing, the completion of a purchase from Vitalia Partners, S.L. constitutes acceptance by the customer of these legal conditions. No stipulation made by the customer can diverge from those of Vitalia Partners, S.L. unless it has been expressly accepted by Vitalia Partners, S.L. in advance, and in writing.

A purchase is not final until it has been accepted by Vitalia Partners, S.L.

The interpretation and enforcement of conditions, as well as all acts stemming from them, shall be subject to Spanish law, unless there are public policy provisions which conflict with it.

IDENTITIES OF THE PARTIES

On the one side, Vitalia Partners, S.L. (website owner http://www.seenaowell.com) with CIF B87741146 as a supplier of products and / or services, purchased by the consumer and / or user (hereinafter referred to as the customer), established in Calle del Mar Tirreno, 8, Nave E-08, 28830 San Fernando de Henares (Madrid) Spain. Info@seenaowell.com contact address and telephone number (+34) 914 213 059. Company registered in the Madrid Commercial Register, Volume 31.406 Page 71 Section 8 Sheet M-565330 Registration: 1.

On the other side, the customer, registered on the website and whose purpose is to be a consumer and / or user thereof and / or contracting products or services from seenaowell.com. The customer is responsible for the information provided to seenaowell.com and therefore responsible for the accuracy of the data provided on the current website.

PRICES

The prices published on the seenaowell.com online store are in euros. Prices published by Vitalia Partners, S.L. indicate if the I.V.A, administrative costs and postage costs are included or not, and are valid except for in the case of a misprint.

The offers on products sold on the seenaowell.com online store will be shown in the "Offers" section, or indicated on the product file and, unless otherwise specified, shall be valid while displayed on the screen.

Discount coupons will have a validity and special conditions for use. See the specifications of each coupon before use.

CONTRACT PURPOSE (DESCRIPTION OF THE PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the relationship between Vitalia Partners, S.L. and the customer from the moment that they give their consent during the contracting process, which will be upon ticking the appropriate box (a box that, prior to its acceptance, will inform about the present conditions of sale, legal notice and privacy policy of this website).

The contractual trade relationship entails delivery of a product and / or service, at a price declared on the website.

PAYMENT METHODS

The products and services are paid for in advance by the customer by credit card, bank transfer or PayPal, cash on delivery, or under the conditions that Vitalia Partners, S.L. agrees upon with the customer.

When ordering, the customer may choose to pay for the purchases made at the online store through:

  • Credit or debit card via the virtual POS. Through this payment method, the buyer will have to provide their credit card number, expiration date and CVV number. In this case, their data will be encrypted and sent under the secure virtual bank server, POS. This procedure does not provide any of their card details to seenaowell.com.
  • Wire transfer: A customer who pays by this method is to make a bank transfer (identifying the order reference in the “Purpose” section) within a maximum of 3 working days after the order is placed. The company reserves the right to cancel the order in the case that it does not received confirmation of the transfer after this period. The bank account will be shown to the customer upon choosing this payment method. The customer will then receive an email stating the amount and account to which the transfer is to be made.
  • PayPal: This payment method has a surcharge of 3.4% of the total amount plus 0.35 euros per order, which is the commission charged for using the Paypal service. By this method you can pay with your credit card or with your Paypal account balance.
  • Cash on delivery: By this method, the customer will pay the carrier for the order once they have received it. This method includes a transportation fee. Not available for all destinations.
  • Bizum: In Spain you can make the payment with Bizum, for this you must be registered in Bizum and have the Bizum PIN that your bank must provide you.

PRODUCT

The offers presented by the seenaowell.com online store are valid within the available stock limits and the dates set for said offer. The misspestanas.com online store reserves the right to change the product selection according to the constraints imposed by its suppliers. In the event that the selected product is not in stock, the customer can use their email (accessible via the product page) in order to contact seenaowell.com, who can then email the customer back once the product is available.

SHIPPING AND RETURNS

Shipping

Vitalia Partners, S.L. will not send any products until the Vitalia Partners, S.L. Administration Department has verified that payment has been made.

Delivery shall be considered completed at the time the carrier has placed the products in the possession of the client and the delivery receipt has been signed. The customer must check the products upon reception and detail all their reservations and complaints on the delivery receipt so that they can then be investigated.

Vitalia Partners, S.L. does not undertake any urgent shipments. The delivery times indicated by Vitalia Partners, S.L. are a guide and Vitalia Partners strives to respect them. However, their delay does not imply the cancellation of the purchase or any compensation whatsoever. Any penalty clause introduced by the customer for the delay of a purchase is ineffective due to the application of the provisions of these legal conditions.

Vitalia Partners, S.L. will ship the products by the means it deems to be quickest in order to fulfil its commitments.

Products purchased will be delivered to the address specified in the order.

Invoices are sent to the email address specified by the customer in registering on the seenaowell.com online store and may also be consulted in the registration account created by customer in the seenaowell.com online store.

There will be no deliveries on Saturdays, Sundays or public holidays.

The carrier is responsible for prompt delivery.

An order is considered delivered when the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt. The customer must check the condition of the goods upon reception and indicate any anomalies on the delivery receipt.

Delivery

The delivery will be on 1 to 2  business days for all orders for which payment has been confirmed before 4 p.m. and the most expensive carrier has been selected. Orders received after 4 p.m. will be prepared and shipped the next business day. Deliveries are made on weekdays from Monday to Friday only. All our items are shipped by courier.

Shipping costs

Shipping costs will be forwarded to the customer, such costs differing depending on the destination. Free shipping to United Kingdom for orders over 90.00 GBP (VAT incl.) and selecting the most economical carrier. The corresponding customs charges and local taxes must be paid by the customer at the time of receiving the shipment.

Claim for undelivered orders

Upon receipt of an email that their order has been sent, if the customer does not receive the product after a reasonable amount of time, they can contact Vitalia Partners, S.L. via phone (+34) 914 213 059, or by email at: info@seenaowell.com to clarify the cause of the delay. Once the complaint has been received, seenaowell.com will contact the customer and / or user in order to explain what happened and reach an agreement on what happened. In the case that Vitalia Partners S.L. does not have access to the goods required, the consumer and / or user will be informed of this unavailability, and will receive a refund from Vitalia Partners. S.L. as soon as possible.

Cancellations

If after purchase you wish to cancel an order that has not yet been issued, you can always do so via the contact form in the “contact section”, which was created for this purpose, by sending an email to info@seenaowell.com, via a customer form, or by telephone at (+34) 914 213 059, and stating the number of the order to be cancelled.

Refund Policy

The consumer and / or user shall have a period of 7 calendar days from the date of receipt to return the product without stating the reason and without incurring any costs other than shipping and returning costs, which will be paid by the customer. The following (among others) are exceptions within the right of withdrawal, and are expressly contained in the law regarding consumers and users. These are: a) The supply of sealed goods which are not suitable for return due to hygiene or health protection reasons, and which were unsealed after delivery. b) The supply of goods that after delivery, taking into account their nature, have been inseparably mixed with other goods. The refund will be made by the same payment method with which the user made the purchase. The product must be returned in the same condition as received, i.e. in perfect condition and of course it cannot be damaged, hit or with clear evidence of use that prevents the resale of that product. To return the product, it should be sent in appropriate packaging to protect it during transit.

Process:

To exercise their right of withdrawal, the customer has a period of 7 calendar days. They will have to complete the form established for this purpose in the "My Account” section, or submit another type of unmistakable declaration in which they express their decision to withdraw from the sales contract.

Either in one form or another, said declaration must contain the following information:

  • Identification details: full name and address.
  • Order number on the invoice that was sent to you along with the purchased goods.
  • Name of the acquired goods.
  • Willingness to withdraw from the contract.
  • Date of communication.
  • If the request is sent by non-electronic means (e.g. mail) it must be signed.

From the date on which they inform us about their decision to cancel the purchase, the customer has a period of 7 calendar days to return the product purchased, in perfect condition, together with a copy of the purchase invoice to Vitalia Partners, S.L. Vitalia Partners, S.L. shall promptly inform the customer by mail of the reception of such a withdrawal statement. Upon reception of the product or the customer having proven of the return of the goods, the amount paid by the customer will be refunded without delay, minus shipping and return carrier costs which will be paid for by the customer.

USER REGISTRATION

It is not necessary to be registered in order to browse the store and add a product to the cart. However, to make the purchase itself requires user registration. We will ask for your personal data to generate your customer file. Such data will be protected under the provisions of Law 15/1999 of December 13, Protection of Personal Data.

With your user account you can shop and benefit from the discounts, promotions and gifts that we offer our customers.

In your account you can view the history and details of your orders, shipping addresses, means of payment, your discount vouchers, etc.

PURCHASING PROCESS

To purchase from the seenaowell.com online store you will need to be registered and over 18 years of age.

Add all the products that you want to your cart, then to complete the purchase click "Confirm". We will ask for the shipping address and the client address (you can use the same address for both).

You will then be prompted to choose the type of shipment, which includes fees that are calculated according to the delivery address provided, the total weight of the package and the shipping duration.

Finally, you must choose the form of payment, which will be either by bank transfer, PayPal or credit/debit card transfer.

GUARANTEE

Vitalia Partners, S.L. guarantees that the shipped items are new and will be delivered within their original packaging.

If the object acquired has a defect, the provisions of Royal Decree 1/2007 of 16 November, which approves the revised text of the General Law for Consumers and Users and other complementary laws, shall be applied. The descriptions of the items do not constitute contractually agreed qualities or characteristics, nor will they be considered within the meaning of Article 116 of Royal Decree 1/2007, but serve purely as information for the user. Photographs of the items may differ from the originals.

All clients are obliged to send the defective product back via whatever means in order to benefit from the guarantee. Once the guarantee is received and approved, Vitalia Partners, S.L. will proceed to replace it by hired freight (prepaid for by the customer) without the customer assuming any additional costs.

CONTACT

You can contact us any time for more information or to ask any questions (via phone +34 914 213 059 or by sending an email to info@seenaowell.com)

These Terms and Conditions of Sale are ruled by the Spanish Law. The parties agree, at their own will, to resolve conflicts and renounce any other jurisdiction at the Madrid courts.

Vitalia Partners, S.L.

seenaowell.com © 2015.